Customer Service/Support Representative

Location:  
     •  LaGrange, OH - No rush-hour traffic from any location!
     •  25-30 Minutes from Cleveland, North Olmsted, North Ridgeville, Elyria, Hopkins Airport, Avon, Medina, and Brunswick
     •  45 Minutes from Lakewood, Beachwood, Sandusky, and Brecksville

Company Profile:  
Founded in 1987 - Celebrating 29+ years with no layoffs!  SpaceBound is a privately held Company, offering a cohesive environment that embraces cutting-edge technologies. Our continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence.  Average employee tenure: 8+ years. 
 
Job Description: 
SpaceBound, Inc. is seeking a full-time experienced Customer Service/Support Rep with a minimum of two years experience.  This position plays an important role in assisting the Customer Service Department as well as the Customer Support Department with daily responsibilities including, but not limited to:

Read More

Job Description: 
SpaceBound is seeking a full-time experienced Customer Service Support Rep with a minimum of three years experience.  This position plays an important role in assisting the Support Department with the daily responsibilities involving, but not limited to:

• Product Returns
• Order Cancelations
• Tracking Requests
• Damaged / Lost Claims
• Refunds / Replacements
• Payment Disputes
• Assist with Incoming Calls from the Customers
• Communication via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers
• Internet Searches
• Provides Back-up Coverage for Customer Service

Read More

Job Description: 
SpaceBound is seeking a full-time experienced Customer Service Support Rep with a minimum of three years experience.  This position plays an important role in assisting the Support Department with the daily responsibilities involving, but not limited to:
          •  Product Returns
          •  Order Cancelations
          •  Tracking Requests
          •  Damaged / Lost Claims
          •  Refunds / Replacements
          •  Payment Disputes
          •  Customer Assistance with Product Features and Functionality
          •  Daily Logs
          •  Reports
          •  Communication via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers
          •  Internet Searches
          •  Provides Back-up Coverage for Customer Service

Read More