Global Distribution Company Seeks Customer Support Representative
Company Profile: SpaceBound, Inc. (SpaceBound.com) - Founded in 1987 - Celebrating 28 years with no layoffs. SpaceBound offers a cohesive environment that embraces cutting-edge technologies. Our continued growth is a direct result of a performance- driven atmosphere that rewards initiative, creativity, and a commitment to excellence. Average employee tenure: 8+ years.
Location: 35 minutes from Cleveland, OH
Job Description Requirements: SpaceBound is seeking a full-time experienced Customer Support Rep that handles direct support to our customers, manufacturers, and distribution centers via e-mail, telephone, and chat, which does not involve face-to-face interaction. As provided in detail below, the daily responsibilities vary throughout the day to include product returns, cancelations, claims, refunds, disputes, tracking shipments, taking telephone calls, updating various reports, etc.
The Customer Support Rep must have a professional demeanor, above average phone skills, and the ability to multi-task while speaking to the customer, manufacturer, and distribution centers, which may include composing an e-mail, updating the customer database, processing the customer return, tracking the shipment, accessing various Web sites for requested information, etc.
This position requires exceptional communication skills verbally and written, strong attention to detail, and highly effective organizational skills. In addition, the support rep must be self-motivated, able to follow instructions as they are given or written, and a team player who can work with all levels within the Company organization along with a great attitude.
This position is not a job for someone who does not enjoy speaking with customers, is unable to multi-task, or unable to adapt to an ever changing environment. The job responsibilities include knowledge of computers, technologies, and Internet experience, but please note that the support rep is not an IT position.
Daily responsibilities include, but not limited to:
• Provides Direct Support via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers without Face-to-Face Interaction
• Product Returns
• Order Cancelations
• Tracking Requests
• Damaged / Lost Claims
• Refunds / Replacements
• Payment Disputes
• Customer Assistance with Product Features and Functionality
• Daily Logs
• Internet Searches
• Handling Incoming Telephone Calls
• Provides Back-up Coverage for Customer Service
• Required Computer Skills: Microsoft Outlook, Word, and Excel
• Required Internet Skills – Ability to Navigate to Various Web Sites and Online Market Places, Product Searches, Obtain Manufacturer Information, Tracking Information, etc.
• Typing Skills: 45 wpm minimum by dictation
• Experience: Minimum 3 Years
Salary: Salary is negotiable and commensurate with experience and Midwest region salaries and cost of living scale. Please submit negotiable salary requirements when forwarding resume and cover letter. SpaceBound will not eliminate a candidate based on suggested salary range. Candidate must include negotiable salary requirement with their cover letter and resume.
Benefits: SpaceBound pays 25% of the Health Insurance cost, 50% of the Dental Insurance cost, and offers Vision Insurance. Secondary personal insurance plans are available through Allstate, AFLAC, etc. at employee's expense. 401K Plan available.
Organization: SpaceBound, Inc. is a successful national and international e-commerce Company serving retail and reseller customers worldwide. Throughout our 27 years in business, we remain steadfast in our commitment to our Customers and in maintaining a cohesive Team that has helped foster our success. As part of this unique and growing Company, this position is one that is integral to SpaceBound's fast-paced, dynamic environment.
Environment: Fresh coffee all day, Free Spring Water and Candy, Onsite Exercise Room with Shower, Free Parking, Basketball Hoop, Weekly Trivia, new Corporate Headquarters built in 2007. Casual Work Environment where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of Servant Leadership. Great Company and community to raise a family.
Work Status: Full-Time / Salaried Position
(Days/Hours Vary, which may include the weekends remotely)
Travel Requirements: Minimal, strictly job-related conferences