Customer Service Support Representative
Global Distribution Company Seeks Customer Service Support Rep
Company Name: SpaceBound, Inc. (SpaceBound.com)
Company Profile: Founded in 1987 - Celebrating 28 years with no layoffs! SpaceBound is a privately held Company, offering a cohesive environment that embraces cutting-edge technologies. Our continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence. Average employee tenure: 8+ years.
Location: Cleveland, Ohio Area - 30 minutes from downtown Cleveland. Surrounding Cities Include: Amherst, Avon, Avon Lake, Bay Village, Berea, Brook Park, Brunswick, Columbia Station, Elyria, Lakewood, Lorain, Medina, Middleburg Heights, North Olmsted, North Ridgeville, North Royalton, Oberlin, Parma, Parma Heights, Spencer, Strongsville, Westlake, Vermilion
Work Status: Full-Time / Long-Term Salaried Position (Monday through Friday / 9:00 a.m. – 6:00 p.m.)
Job Description:
SpaceBound is seeking a full-time experienced Customer Service Support Rep with a minimum of three years experience. This position plays an important role in assisting the Support Department with the daily responsibilities involving, but not limited to:
• Product Returns
• Order Cancelations
• Tracking Requests
• Damaged / Lost Claims
• Refunds / Replacements
• Payment Disputes
• Customer Assistance with Product Features and Functionality
• Daily Logs
• Reports
• Communication via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers
• Internet Searches
• Provides Back-up Coverage for Customer Service
The Customer Service Support Rep must have a professional demeanor, above average phone skills, ability to field the customers’ questions via e-mail, phone, and chat, exceptional communication skills verbally and written, strong attention to detail, and highly effective organizational skills.
In addition, rep must be self-motivated, able to follow instructions as they are given, a team player who can work with all levels within the Company organization with a great attitude.
This position is not a job for someone who does not enjoy speaking with customers, is unable to multi-task, or unable to adapt to an ever changing environment.
Requirements:
• Experience: Minimum 3 Years
• Computer Skills: Experienced in using Microsoft Outlook, Word, and Excel are required (Microsoft Access is a plus but not required), Ability to conduct Internet searches
• Typing Skills: 50 wpm minimum
Salary: Salary is negotiable and commensurate with experience and Midwest region salaries and cost of living scale. Please submit negotiable salary requirements when forwarding resume and cover letter. SpaceBound will not eliminate a candidate based on suggested salary range. Candidate must include negotiable salary requirement with their cover letter and resume.
Benefits: SpaceBound pays 25% of the Health Insurance cost, 50% of the Dental Insurance cost, and offers Vision Insurance. Secondary personal insurance plans are available through Allstate, AFLAC, etc. at employee’s expense. 401K Plan available.
Organization: SpaceBound, Inc. is a successful national and international e-commerce Company serving retail and reseller customers worldwide. Throughout our 27 years in business, we remain steadfast in our commitment to our Customers and in maintaining a cohesive Team that has helped foster our success. As part of this unique and growing Company, this position is one that is integral to SpaceBound's fast-paced, dynamic environment.
Environment: Fresh coffee all day, Free Spring Water and Candy, Onsite Exercise Room with Shower, Free Parking, Basketball Hoop, Weekly Trivia, Weekly Grill Lunches in the Summer, new Corporate Headquarters built in 2007. Casual Work Environment where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of Servant Leadership. Great Company and Community to raise a family.
Please send the following information to: Employment@SpaceBound.com
• Resume
• Cover Letter with Negotiable Salary Requirements
• Completed Employment Application: Word Application (Download) | PDF Application (Download)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We take affirmative action to employ and advance in employment qualified employees and applicants who are disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities without discrimination based upon their physical or mental disability in all employment practices.