Customer Service and Support Representative
Customer Service/Support Representative
Location:
• LaGrange, OH - No rush-hour traffic from any location!
• 25-30 Minutes from Cleveland, North Olmsted, North Ridgeville, Elyria, Hopkins Airport, Avon, Medina, and Brunswick
• 45 Minutes from Lakewood, Beachwood, Sandusky, and Brecksville
Company Profile:
Founded in 1987 - Celebrating 29+ years with no layoffs! SpaceBound is a privately held Company, offering a cohesive environment that embraces cutting-edge technologies. Our continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence. Average employee tenure: 8+ years.
Job Description:
SpaceBound, Inc. is seeking a full-time experienced Customer Service/Support Rep with a minimum of two years experience. This position plays an important role in assisting the Customer Service Department as well as the Customer Support Department with daily responsibilities including, but not limited to:
• Order Processing
• Order Verification
• Fraud Investigation
• Internet Searches
• Communication via E-mail, Telephone, and Chat with Customers, Manufacturers, and Distribution Centers
• Daily Logs/Reports
• Administrative Functions
• Provides Direct Support via Email, Telephone, Manufacturers and Distribution Centers
• Product Returns
• Order Cancellations
• Tracking Requests
• Damaged / Lost Claims
• Refunds / Replacements
• Payment Disputes
• Customer Assistance with Product Features and Functionality
The Customer Service Support Rep must have a professional demeanor, excellent phone skills, exceptional communication skills, strong attention to detail, highly effective organizational skills and work well independently, self-motivated, able to follow instructions as they are given, be a team player who can work with all levels and departments within the Company organization and maintain a great attitude.
This position is not for someone who does not enjoy speaking with customers, is unable to multi-task, or unable to adapt to an ever changing environment.
Requirements:
• Experience: Minimum 2 years Customer Service
• Computer Skills: Experienced in Microsoft Outlook, Word and Excel (Microsoft Access is a plus but not required), ability to conduct Internet searches
• Typing Skills: 40+ wpm minimum by touch
Salary: Salary is negotiable and commensurate with experience and Midwest region salaries and cost of living scale. Please submit negotiable salary requirements when forwarding resume and cover letter. SpaceBound will not eliminate a candidate based on suggested salary range. Candidate must include negotiable salary requirement with their cover letter and resume.
Benefits: SpaceBound pays 25% of the Health Insurance cost, 50% of the Dental Insurance cost, and 100% Vision Insurance cost, if you have SpaceBound Health Insurance. Secondary personal insurance plans are available through Allstate, AFLAC, etc. at employee's expense. 401K Plan available.
Organization: SpaceBound, Inc. is a successful national and international e-commerce Company serving retail and reseller customers worldwide. Throughout our 29 years in business, we remain steadfast in our commitment to our Customers and in maintaining a cohesive Team that has helped foster our success. As part of this unique and growing Company, this position is one that is integral to SpaceBound's fast-paced, dynamic environment.
Environment: Fresh coffee all day, Free Spring Water and Candy, Onsite Exercise Room with Shower, Free Parking, Basketball Hoop, Fun Team Building Exercises, Nerf Gun Wars, Weekly Trivia, Weekly Grill Lunches in the Summer, once a month Potluck Friday, Popcorn Friday, new Corporate Headquarters built in 2007. Casual Work Environment where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of Servant Leadership. Great Company and community to raise a family.
Work Status: Full-Time / Long-Term Salaried Position (M-F, 9:00 a.m. – 6:00 p.m.)
Travel Requirements: Minimal, strictly job-related conferences
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We take affirmative action to employ and advance in employment qualified employees and applicants who are disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities without discrimination based upon their physical or mental disability in all employment practices.