Company Profile: Founded in 1987 - Celebrating 25 years with no layoffs! Average employee tenure: 8+ years. SpaceBound is a privately held Company, offering a cohesive environment that embraces cutting-edge technologies. Our Continued growth is a direct result of a performance-driven atmosphere that rewards initiative, creativity, and a commitment to excellence.

Position: Customer Service Rep (please note that this is not a management position)

Company Name: SpaceBound, Inc. -
SpaceBound, Inc., is an e-commerce, Global Distribution Company.

Location: Cleveland, Ohio Area - Only 25-30 minutes from the following locations: Cleveland Hopkins International Airport, North Olmsted, North Ridgeville, Elyria, Avon, Medina.  And, only 45 min. from Lakewood and Brecksville.

Job Description
SpaceBound is seeking a full-time experienced Customer Service Rep with a minimum of three years experience. This position plays an important role in assisting Customer Service with the daily responsibilities involving, but not limited to, order taking, handling/transferring incoming calls, generating daily reports, working within the order system, etc., which can be 95% of the job responsibilities on a day-to-day basis. Candidate must have a professional attitude, above average phone skills required, ability to field the customer’s questions, trustworthy, exceptional communication skills, self-motivated, detail oriented, team player, organized, and enjoy speaking with retail/reseller customers.

This position also requires the candidate to have strong administrative / clerical skills, organizational skills, detail oriented, etc. Administrative responsibilities included, but not limited to, effectively providing administrative support to office team members, typing documents, creating/maintaining Excel charts with working knowledge of how to set up a chart along with doing calculations, copying, faxing, ordering, obtain information and do searches on the Internet, make calls, distribute correspondence, etc.

This position is not a job for someone who does not enjoy speaking with customers, unable to handle diversity, or requires advanced notice on most tasks. Due to the nature of our business, the Customer Service candidate must be able to handle diversity on a daily basis, be organized, have a great attitude, able to follow instructions as they are given, be a team player, and able to work with all levels within the Company organization. Candidate must include negotiable salary requirement.

  • Full-Time: Yes
  • Days Worked: Monday through Friday
  • Hours Worked: 9:00 a.m. - 6:00 p.m.
  • Telephone Skills: Above average Skills Required (taking customer calls 95% of the day)
  • Computer Skills: Working Knowledge of Microsoft Outlook/Word/Excel are required (Access a plus, but not required) (Excel test given)
  • Typing Skills: 50 wpm minimum required (typing test given)
  • Benefits Available: Yes
  • 401K Plan Available: Yes
  • Personal Vehicle Required: Yes

Benefits: Company pays 25% of Health Insurance cost, plus 100% vision and 50% dental costs. Secondary insurance is available through Allstate at employee’s expense. 401K Plan available. Job-Related Training, Free Spring Water and Candy, Onsite Exercise Room and Shower, Free Parking, Basketball Hoop, Weekly Trivia, Summer Grille Lunches, and New Corporate Headquarters/built 2007. Casual Work Environment where individuals are truly self-empowered and work as a cohesive team, ascribing to the values of Servant Leadership. Great Company and Community to raise a family.

All interested candidates must submit a resume and cover letter with negotiable salary requirement to or fax resumes to 440-355.8009.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We take affirmative action to employ and advance in employment qualified employees and applicants who are disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities without discrimination based upon their physical or mental disability in all employment practices.

AuthorBrett Hanuschak